{"id":1729,"date":"2021-08-25T16:31:15","date_gmt":"2021-08-25T09:31:15","guid":{"rendered":"http:\/\/rindo.vn\/?page_id=1729"},"modified":"2023-08-01T11:21:46","modified_gmt":"2023-08-01T04:21:46","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/rindo.vn\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh S\u00e1ch B\u1ea3o H\u00e0nh"},"content":{"rendered":"

I. Quy \u0111\u1ecbnh b\u1ea3o h\u00e0nh<\/strong><\/span><\/h2>\n

T\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m mang nh\u00e3n hi\u1ec7u RINDO \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n ph\u1ed1i ch\u00ednh th\u1ee9c t\u1ea1i th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh theo quy \u0111\u1ecbnh sau:<\/span><\/p>\n

    \n
  1. Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh: 02 n\u0103m ch\u00ednh h\u00e3ng<\/span><\/li>\n<\/ol>\n

    \u0110\u01b0\u1ee3c x\u00e1c nh\u1eadn d\u1ef1a v\u00e0o th\u1eddi gian k\u00edch ho\u1ea1t qua \u1ee9ng d\u1ee5ng RINDO STORE ho\u1eb7c th\u00f4ng qua t\u1ed5ng \u0111\u00e0i CSKH hotline 024.7109.3056.<\/strong><\/span><\/span><\/p>\n

    – Trong tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m kh\u00f4ng s\u1eed d\u1ee5ng b\u1ea3o h\u00e0nh \u0111i\u1ec7n t\u1eed ho\u1eb7c s\u1ea3n ph\u1ea9m ch\u01b0a k\u00edch ho\u1ea1t ng\u00e0y mua \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i th\u00ec d\u1ef1a v\u00e0o b\u1ea3ng b\u00ean d\u01b0\u1edbi \u0111\u1ec3 x\u00e1c nh\u1eadn th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh cho s\u1ea3n ph\u1ea9m \u0111\u00f3, v\u1edbi \u0111i\u1ec1u ki\u1ec7n nh\u01b0 sau:<\/span><\/p>\n\n\n\n\n\n
    STT<\/strong><\/td>\nS\u1ea3n ph\u1ea9m<\/strong><\/td>\nTh\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/strong>
    \nK\u1ec3 t\u1eeb ng\u00e0y mua (A)<\/strong><\/td>\n    		Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/strong>
    \nK\u1ec3 t\u1eeb ng\u00e0y s\u1ea3n xu\u1ea5t (B)<\/strong><\/td>\n<\/tr>\n
    1<\/td>\nTivi<\/td>\n24 th\u00e1ng<\/td>\n30 th\u00e1ng<\/td>\n<\/tr>\n
    2<\/td>\n\u0110i\u1ec1u khi\u1ec3n Tivi<\/td>\n06 th\u00e1ng<\/td>\n12 th\u00e1ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

     <\/p>\n

    Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh \u0111\u01b0\u1ee3c t\u00ednh k\u1ec3 t\u1eeb ng\u00e0y mua c\u1ee7a kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng (nh\u01b0 c\u1ed9t A) nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c v\u01b0\u1ee3t qu\u00e1 th\u1eddi h\u1ea1n c\u1ee7a ng\u00e0y s\u1ea3n xu\u1ea5t (nh\u01b0 C\u1ed9t B).<\/span><\/em><\/p>\n

      \n
    1. Ch\u00ednh s\u00e1ch “L\u1ed6I L\u00c0 \u0110\u1ed4I<\/span>” \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m tivi l\u1ed7i do nh\u00e0 xu\u1ea5t:\u00a0 <\/span>\n
        \n
      1. \u0110\u1ed5i m\u1edbi 100% t<\/span>rong 12 th\u00e1ng \u0111\u1ea7u ti\u00ean s\u1eed d\u1ee5ng \u00e1p d\u1ee5ng cho s\u1ea3n ph\u1ea9m tivi s\u1ea3n xu\u1ea5t tr\u01b0\u1edbc n\u0103m 2023.\u00a0<\/span><\/li>\n
      2. \u0110\u1ed5i m\u1edbi 100% trong 01 th\u00e1ng \u0111\u1ea7u ti\u00ean s\u1eed d\u1ee5ng \u00e1p d\u1ee5ng cho model tivi s\u1ea3n xu\u1ea5t t\u1eeb n\u0103m 2023 \u0111\u1ebfn nay.<\/li>\n<\/ol>\n<\/li>\n
      3. \u0110\u1ed1i v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m b\u1ea3o h\u00e0nh do l\u1ed7i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t chi ph\u00ed thay th\u1ebf v\u1eadt t\u01b0, nh\u00e2n c\u00f4ng v\u00e0 h\u1ed7 tr\u1ee3 v\u1eadn chuy\u1ec3n s\u1ebd \u0111\u01b0\u1ee3c chi tr\u1ea3 RINDO Vi\u1ec7t Nam theo ch\u00ednh s\u00e1ch cho tr\u1ea1m b\u1ea3o h\u00e0nh.<\/li>\n
      4. \u0110\u1ed1i v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m do l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c s\u1ea3n ph\u1ea9m \u0111\u00e3 h\u1ebft th\u1eddi gian b\u1ea3o h\u00e0nh 2 n\u0103m. C\u00e1c tr\u1ea1m b\u1ea3o h\u00e0nh \u1ee7y quy\u1ec1n c\u1ee7a RINDO v\u1eabn s\u1ebd h\u1ed7 tr\u1ee3 ki\u1ec3m tra v\u00e0 t\u01b0 v\u1ea5n, c\u00e1c chi ph\u00ed kh\u00e1c nh\u01b0 nh\u00e2n c\u00f4ng, v\u1eadn chuy\u1ec3n, linh ki\u1ec7n thay th\u1ebf s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3 b\u1edfi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ol>\n

        II. Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh \u0111\u1ed1i v\u1edbi linh ki\u1ec7n thay th\u1ebf ngo\u00e0i b\u1ea3o h\u00e0nh<\/span><\/h2>\n

        Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh \u0111\u1ed1i v\u1edbi linh ki\u1ec7n thay th\u1ebf ngo\u00e0i b\u1ea3o h\u00e0nh \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng nh\u01b0 sau:<\/span><\/p>\n

          \n
        1. Tr\u01b0\u1eddng h\u1ee3p t\u1ea1i th\u1eddi \u0111i\u1ec3m s\u1eeda ch\u1eefa thay th\u1ebf m\u00e0 th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u00f2n l\u1ea1i c\u1ee7a s\u1ea3n ph\u1ea9m nhi\u1ec1u h\u01a1n ba (03) th\u00e1ng, th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u1ee7a linh ki\u1ec7n thay th\u1ebf \u0111\u01b0\u1ee3c t\u00ednh theo th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u00f2n l\u1ea1i c\u1ee7a s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
        2. T\u1ea1i th\u1eddi \u0111i\u1ec3m s\u1eeda ch\u1eefa thay th\u1ebf m\u00e0 th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u00f2n l\u1ea1i c\u1ee7a s\u1ea3n ph\u1ea9m \u00edt h\u01a1n ba (03) th\u00e1ng, th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u1ee7a linh ki\u1ec7n thay th\u1ebf \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng l\u00e0 ba (03) th\u00e1ng.<\/span><\/li>\n<\/ol>\n

          III. Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi<\/strong><\/span><\/h2>\n
            \n
          1. S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi trong v\u00f2ng 1 n\u0103m. N\u1ebfu t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1ed5i m\u1edbi s\u1ea3n ph\u1ea9m m\u00e0 th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u1ee7a s\u1ea3n ph\u1ea9m c\u0169 \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u1eabn c\u00f2n th\u00ec th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u1ee7a s\u1ea3n ph\u1ea9m m\u1edbi s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh theo th\u1eddi gian th\u1ef1c t\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m c\u0169 \u0111ang s\u1eed d\u1ee5ng.<\/span><\/li>\n
          2. Ri\u00eang \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00e3 b\u00e1n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng nh\u01b0ng ch\u01b0a \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t b\u1ea3o h\u00e0nh, Trung t\u00e2m B\u1ea3o h\u00e0nh \u1ee7y quy\u1ec1n (TTBHUQ) khi nh\u1eadn m\u00e1y, g\u1eedi c\u00e1c th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng k\u00e8m b\u1ea3n sao ch\u00e9p h\u00f3a \u0111\u01a1n h\u1ee3p l\u1ec7 (n\u1ebfu c\u00f3), ho\u1eb7c Bi\u00ean b\u1ea3n kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn ng\u00e0y mua \u0111\u1ebfn B\u1ed9 ph\u1eadn B\u1ea3o h\u00e0nh v\u00e0 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng RINDO \u0111\u1ec3 xem x\u00e9t k\u00edch ho\u1ea1t b\u1ea3o h\u00e0nh.<\/span><\/li>\n<\/ol>\n

            IV. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh<\/strong><\/span><\/h2>\n
              \n
            1. S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t b\u1edfi Rindo v\u00e0 \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i ch\u00ednh th\u1ee9c t\u1ea1i th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam.<\/span><\/li>\n
            2. L\u1ed7i k\u1ef9 thu\u1eadt c\u1ea7n \u0111\u01b0\u1ee3c s\u1eeda ch\u1eefa ph\u00e1t sinh trong Th\u1eddi h\u1ea1n B\u1ea3o h\u00e0nh.<\/span><\/li>\n
            3. S\u1ea3n ph\u1ea9m kh\u00f4ng thu\u1ed9c tr\u01b0\u1eddng h\u1ee3p t\u1eeb ch\u1ed1i b\u1ea3o h\u00e0nh.<\/span><\/li>\n<\/ol>\n

              V. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh m\u00e0n h\u00ecnh LED v\u00e0 Tivi LED<\/strong><\/span><\/h2>\n
                \n
              1. Kh\u00f4ng h\u00ecnh ho\u1eb7c kh\u00f4ng m\u00e0n s\u00e1ng.<\/span><\/li>\n
              2. H\u00ecnh \u1ea3nh sai m\u00e0u ho\u1eb7c m\u1edd.<\/span><\/li>\n
              3. C\u00f3 \u0111\u01b0\u1eddng s\u1ecdc ngang ho\u1eb7c d\u1ecdc m\u00e0n h\u00ecnh d\u00e0i 03 mm tr\u1edf l\u00ean.<\/span><\/li>\n
              4. Ch\u1ea5m tr\u1eafng.<\/span><\/li>\n
              5. Hai ch\u1ea5m \u0111en c\u00f3 kho\u1ea3ng c\u00e1ch nh\u1ecf h\u01a1n 5mm.<\/span><\/li>\n
              6. N\u0103m ch\u1ea5m \u0111en ho\u1eb7c nhi\u1ec1u h\u01a1n r\u1ea3i r\u00e1c tr\u00ean m\u00e0n h\u00ecnh.<\/span><\/li>\n<\/ol>\n

                L\u01b0u \u00fd: Ch\u1ea5m l\u00e0 t\u1eadp h\u1ee3p c\u00f3 \u00edt nh\u1ea5t 3 \u0111i\u1ec3m m\u00e0u c\u1ea1nh nhau.<\/span><\/em><\/strong><\/p>\n

                VI. Tr\u01b0\u1eddng h\u1ee3p ngo\u00e0i ph\u1ea1m vi b\u1ea3o h\u00e0nh<\/strong><\/span><\/h2>\n

                1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh<\/span><\/h3>\n

                – S\u1ea3n ph\u1ea9m h\u1ebft h\u1ea1n b\u1ea3o h\u00e0nh.<\/span><\/p>\n

                – S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do hao m\u00f2n th\u00f4ng th\u01b0\u1eddng, g\u1eb7p tai n\u1ea1n, b\u1ecb s\u1eed d\u1ee5ng sai c\u00e1ch, kh\u00f4ng \u0111\u01b0\u1ee3c v\u1ec7 sinh \u0111\u00fang c\u00e1ch (bao g\u1ed3m ph\u1ea7n b\u00ean ngo\u00e0i, b\u00ean trong, c\u00e1c lo\u1ea1i b\u1ed9 l\u1ecdc v\u1ec7 sinh), kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o d\u01b0\u1ee1ng v\u00e0 th\u1ef1c hi\u1ec7n dich v\u1ee5 \u0111\u00fang c\u00e1ch, l\u1eafp \u0111\u1eb7t kh\u00f4ng \u0111\u1ee7 ho\u1eb7c sai, v\u1eadn h\u00e0nh sai, s\u1eed d\u1ee5ng sai m\u1ee5c \u0111\u00edch thi\u1ebft k\u1ebf, s\u1eed d\u1ee5ng pin l\u1ed7i hay pin \u0111\u00e3 r\u00f2 r\u1ec9, h\u01b0 h\u1ecfng do ngo\u1ea1i l\u1ef1c t\u00e1c \u0111\u1ed9ng.<\/span><\/p>\n

                – S\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u1edbi m\u1ee5c \u0111\u00edch th\u01b0\u01a1ng m\u1ea1i hay m\u1ee5c \u0111\u00edch kh\u00e1c kh\u00f4ng ph\u1ea3i ti\u00eau d\u00f9ng th\u00f4ng th\u01b0\u1eddng (ngo\u1ea1i tr\u1eeb c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c Rindo ch\u1ec9 \u0111\u1ecbnh d\u00f9ng v\u1edbi m\u1ee5c \u0111\u00edch th\u01b0\u01a1ng m\u1ea1i).<\/span><\/p>\n

                – Thi\u00ean tai, \u0111\u1ed9ng \u0111\u1ea5t,l\u0169 l\u1ee5t,ha\u0323n h\u1ecfa ho\u1ea1n hay h\u01b0 h\u1ecfng do ch\u1ea5t l\u1ecfng t\u00e1c \u0111\u1ed9ng b\u00ean ngo\u00e0i s\u1ea3n ph\u1ea9m.<\/span><\/p>\n

                – Kh\u00f4ng b\u1ea3o h\u00e0nh ph\u1ee5 t\u00f9ng k\u00e8m theo nh\u01b0 d\u00e2y c\u00e1p, \u0111\u1ea7u n\u1ed1i t\u00edn hi\u1ec7u, th\u1ebb nh\u1edb\u2026<\/span><\/p>\n

                2. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p m\u1ea5t quy\u1ec1n b\u1ea3o h\u00e0nh<\/span><\/h3>\n

                – S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f2n mang s\u1ed1 seri b\u1ea3o h\u00e0nh.<\/span><\/p>\n

                – S\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c m\u1ed9t b\u00ean kh\u00e1c kh\u00f4ng ph\u1ea3i l\u00e0 tr\u1ea1m b\u1ea3o h\u00e0nh c\u1ee7a Rindo hay TTBHUQ c\u1ee7a Rindo s\u1eeda ch\u1eefa, th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 hay can thi\u1ec7p v\u00e0o b\u1eb1ng b\u1ea5t k\u1ef3 c\u00e1ch n\u00e0o.<\/span><\/p>\n

                – Kh\u00e1ch h\u00e0ng kh\u00f4ng cung c\u1ea5p m\u00f4i tr\u01b0\u1eddng ph\u00f9 h\u1ee3p cho S\u1ea3n ph\u1ea9m, bao g\u00f4\u0300m nh\u01b0ng kh\u00f4ng gi\u01a1\u0301i ha\u0323n vi\u1ec7c kh\u00f4ng cung c\u1ea5p ngu\u1ed3n \u0111i\u1ec7n\/ ngu\u1ed3n n\u01b0\u1edbc ph\u00f9 h\u1ee3p, \u0111\u1ec3 d\u1ecb v\u1eadt nh\u01b0 ch\u1ea5t l\u1ecfng, h\u01a1i \u1ea9m hay b\u1ee5i b\u1ea9n l\u1ecdt v\u00e0o hay t\u00e1c \u0111\u1ed9ng l\u00ean S\u1ea3n ph\u1ea9m.<\/span><\/p>\n

                – B\u1ea5t k\u1ef3 s\u1ef1 thay \u0111\u1ed5i n\u00e0o \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, d\u00f9 c\u00f3 s\u1eed d\u1ee5ng thi\u1ebft b\u1ecb hay b\u1ed9 ph\u1eadn b\u1ed5 sung hay kh\u00f4ng.<\/span><\/p>\n

                – G\u1eafn th\u00eam ph\u1ee5 ki\u1ec7n c\u01a1 kh\u00ed, hay b\u1ea5t k\u1ef3 lo\u1ea1i n\u00e0o kh\u00e1c kh\u00f4ng \u0111\u01b0\u1ee3c Rindo cung c\u1ea5p v\u00e0 \u1ee7y quy\u1ec1n.<\/span><\/p>\n

                – \u0110\u00e3 thay \u0111\u1ed5i b\u1ea5t k\u1ef3 \u0111\u1eb7c t\u00ednh n\u00e0o c\u1ee7a s\u1ea3n ph\u1ea9m b\u1edfi ng\u01b0\u1eddi kh\u00e1c kh\u00f4ng ph\u1ea3i l\u00e0 Rindo.<\/span><\/p>\n

                – G\u1eafn th\u00eam ho\u1eb7c th\u00e1o b\u1edbt ph\u1ee5 ki\u1ec7n, linh ki\u1ec7n hay thi\u1ebft b\u1ecb kh\u00e1c tr\u00ean s\u1ea3n ph\u1ea9m.<\/span><\/p>\n

                \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

                I. 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